Jeetway App's Privacy Policy

1 What Information We Collect

When you register and use our services on Jeetway App, we collect certain necessary information. This data is used solely to provide you with a better experience. We never collect unnecessary or excessive information.

Information provided directly:

• Full name & date of birth
• Mobile number & email address
• National ID or passport number (for KYC verification)
• Banking & payment details (bKash, Nagad, Rocket number)
• Home address

Automatically collected information:

• IP Address & Device Identification Data
• Browser type & operating system
• Login timestamps and activity logs
• Transaction history & betting records
• Location data (only with your permission)

2 How your information is used

Jeetway App uses your data only for specific, legitimate purposes. We believe your data belongs to you, and handling it with the utmost respect is our responsibility.

Jeetway App analyzes your data to improve platform performance and promote responsible gaming. No data is ever sold to third parties for advertising purposes.

3 Data storage & security

Jeetway App employs cutting-edge technology to keep your data secure. Our server infrastructure operates under 24/7 security monitoring and undergoes regular security audits.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-factor authentication: An additional security layer for account access.
• Encrypted Storage: All stored data is kept in encrypted form.
• Access Control: Only authorized personnel may access information on a need-to-know basis.
• Regular backups: Regular backups are maintained to protect against data loss.
• Firewall protection: An advanced firewall system blocks unauthorized access.

4 Cookies & Tracking

Jeetway App uses cookies and similar tracking technologies to enhance platform functionality. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for the platform to function properly. These cannot be disabled.
• Functional Cookies: Remembers your preferences and settings.
• Analytics cookies: Platform usage statistics are collected to drive improvements.
• Security cookies: Used to detect and identify fraudulent activity.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

5 Sharing data with third parties

Jeetway App never sells your personal information. However, limited data may be shared with trusted parties in specific circumstances:

• Payment processors: Necessary payment details are shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Identity verification services: With authorized verification agencies for the KYC process.
• Legal Authorities: Data may be disclosed to government authorities to comply with legal obligations in Bangladesh.
• IT Service Providers: Limited data shared with technology partners to operate the platform.

6 Your Rights

As a Jeetway App user, you hold the following rights over your personal data. Contact our support team to exercise any of these rights.

• Right to access: The right to know what information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your data under specific circumstances.
• Right to restriction of processing: Request to restrict the use of your data for specific purposes.
• Right to data portability: The right to receive your data in a standard, portable format.
• Right to Object: Right to object to certain data processing activities.
• Right to withdraw consent: Withdraw consent from receiving promotional communications.

7 Privacy of minors

Jeetway App strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If a user registers by providing a false age and is subsequently found to be a minor, their account will be immediately closed and all associated data will be deleted. If a guardian has concerns, they may contact our support team.

8 Data retention period

Jeetway App does not retain your information longer than necessary. Retention periods by data type are outlined below:

• Account Information: For the duration of active account use and up to 5 years after closure.
• Transaction records: Up to 7 years as required by financial regulations.
• KYC Documents: 5 years after verification, as required by legal obligations.
• Activity Logs: 2 years for security purposes.
• Customer support conversations: 1 year after the issue is resolved.

Once the retention period expires, jeetway app securely and permanently deletes or anonymizes that data.

9 Policy updates

Jeetway App may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or app notification.

The "Last Updated" date at the top of the page always reflects the most recent revision. Continued use of jeetway app after any changes constitutes your acceptance of the updated policy.

10 Contact

If you have any questions, concerns, or complaints about our Privacy Policy, please contact our Data Protection Team.

We take all privacy-related requests seriously and strive to resolve them promptly.